🗓️ Return period
You have 14 calendar days after receiving your order to submit a return request and drop it off with the carrier.

⚠️ After this period, we unfortunately will no longer be able to accept it.

💶 Return shipping costs
Return shipping costs are your responsibility and will be directly deducted from the refunded amount.
The price depends on the country and the selected return method:
• France: €6.90
• Belgium / Luxembourg: €8.90
• Spain / Portugal / Germany / Netherlands: €9.90
Please note: initial shipping costs are not refunded in case of partial return of the order

For other countries:
Our return portal unfortunately does not support these destinations.
You will therefore need to arrange the return yourself, via the carrier of your choice.
Remember to fill out the paper form (Click & Collect) to include in the package, so that we can identify your return upon receipt.

🚚 Return method
Once your request is validated on our online portal, a return label will be sent to you by email. It will specify the instructions to follow according to your situation (shipping method, destination, etc.).

✅ Conditions to be met
For your return to be accepted, please ensure that:
• The tags are still attached
• The item has not been worn, washed, or damaged
• No makeup, perfume, odor, pet hair, or any other trace is present
• The shoes are intact, including the soles (try them on a clean surface)
• Perfumes are neither exchanged nor refunded
• Underwear (tights, bralettes, etc.) are not eligible for return

📝 How to make a return request
You can make your request from our online return portal > CLICK HERE
If your order is a Click & Collect, please refer to the dedicated procedure.

⚠️ In case of non-compliance with the conditions, your return will be refused.
Our team will then contact you to offer to pay for a new label if you wish to retrieve your package.

⚠️ If the returned item has been worn, washed, used, or returned in a non-compliant condition, no refund will be issued.

🗓️ Return processing time
Once your package is received at our premises, processing can take up to 15 business days.
⏳ No confirmation email after this period? You can write to us at: sav@my1996.fr

💶 Refund methods
Two options are available to you:
• Store credit : credited to your MY1996 account, usable on a future order
• Refund to the original payment method (credit card, PayPal, etc.)

If you paid with a gift card, the amount will be re-credited to it.

⚠️ If you have changed your bank card in the meantime, please notify us before making your return: we will issue a store credit.

⏱️ Refund period
• Credit card: once the refund has been processed, it takes 5 to 10 business days for the funds to appear in your account
• Store credit or gift card: credit is immediate after return processing

📌 Important: MY1996 reserves the right to defer the refund until actual receipt of the package or receipt of valid proof of shipment.

☑️ Size change possible
When you request a return, you can request a size exchange — if the item allows it.
The system will directly offer you the sizes still available so you can make your choice.

🛍️ Once your request is validated:
• The item in the new size is automatically reserved for you
• Upon receipt of the returned item, we will ship the correct one
• Only the re-shipping costs will be charged to you (return is free in this case)

📬 Track your return
To track your return shipment, use the tracking number indicated on the return label you received by email. Then, go to the relevant carrier's website to check the tracking status.

ℹ️ Important:
If 15 business days after receiving your package you still haven't received an email regarding your refund, write to us at sav@my1996.fr — we'll check it together!