Cart
Your cart is empty
These General Terms and Conditions of Sale govern the contractual relationship between the professional seller and the consumer customer. In accordance with Article L111-1 of the French Consumer Code, the professional seller has a general obligation to provide information to the consumer.
These General Terms and Conditions of Sale contain all pre-contractual information that a professional retailer is required to provide to customers. This includes, in particular, the website’s commercial policy, payment terms, delivery times, the right of withdrawal and any other relevant information. Their purpose is to ensure that consumers are properly informed before giving their consent and that they are aware of their rights and obligations.
These General Terms and Conditions of Sale (“Terms”) also include the General Terms and Conditions of Use, which establish the general rules governing use of the website.
These Terms apply to the use of the online store www.MY1996.fr and to products sold by MY1996 through the website. Purchasing a product through this website implies the buyer’s full and unconditional acceptance of these Terms, which the buyer acknowledges having read before placing an order.
In accordance with Article L221-11 of the French Consumer Code, these Terms relating to distance selling are subject to specific communication requirements. They must be provided by the professional to the consumer in a clear and understandable manner and made available using means appropriate to the distance communication method used.
The subsequent provisions of the same Code also require retailers to make their Terms available to consumer customers in a format that allows them to retain them. They must be accessible before any contract is entered into.
Before using our website, we recommend that you carefully read these Terms as well as our policies regarding cookies and the processing of personal data. By using our website and placing an order, the consumer accepts and agrees to these Terms, unless proven otherwise.
If you do not accept all of these Terms and our Data Protection Policies, please do not use this website.
Our Terms and policies may be amended. MY1996 reserves the right to amend these Terms at any time by publishing a new version on the website, particularly in order to comply with current or forthcoming legislative or regulatory provisions applicable to the company.
It is your responsibility to review them regularly, as the applicable Terms are those in force on the date the order is placed.
If you have any questions regarding these Terms, you may contact us using the contact details provided on our website.
MY1996 is an online clothing and accessories retail website accessible via the Internet and open to all users.
www.my1996.fr is published by Mrs Marie SCOVOLO, married name DA SILVA, an online retailer of clothing and accessories through the website operating under the name “MY1996”.
This online store enables MY1996 SARL to operate its online shop and offer clothing and fashion accessories. Users can browse the website and view the products offered by MY1996 through photographs and images available on www.my1996.fr.
MY1996 is a French limited liability company (SARL) with share capital of €1,000.00, whose registered office is located at 392 Chemin du Sous Bois, 73190 Challes-les-Eaux, France. The company is registered with the Chambéry Trade and Companies Register under number 889 671 293 and has intra-Community VAT number FR12889671293.
Consumers may freely access the website and its content without creating a customer account.
However, orders may only be placed after creating an account on the website. This implies that the customer has read and accepted these General Terms and Conditions of Sale, including the General Terms and Conditions of Use.
The MY1996 website is freely accessible 24 hours a day, 7 days a week. MY1996 reserves the right to carry out maintenance or temporarily suspend the website for operational or security reasons or in the event of force majeure.
MY1996 cannot guarantee that the website will be free from anomalies, errors or bugs, or that it will operate without interruptions or outages. Consequently, MY1996 cannot be held liable for any damage resulting from the website being unavailable. MY1996 cannot be held responsible for data transmission issues, connection problems or network unavailability.
The website may evolve according to the company’s needs.
Before placing an order, the buyer must create an account on www.my1996.fr. The account creation section can be accessed directly from the website menu. Each time the buyer wishes to place an order or access their account (order status, profile, etc.), they must log in using their credentials.
The customer will receive a registration confirmation email at the address provided when creating the account.
When creating an account, the customer agrees to provide accurate information and to keep their personal information up to date. The customer also confirms that they meet the legal requirements for entering into a contract, including having the legal capacity to contract.
For information concerning the collection, processing and use of personal data, please refer to our “Privacy Policy and Data Processing” section.
The products offered are those displayed on www.my1996.fr by MY1996 SARL, subject to availability. Product availability and stock levels are updated automatically and in real time. However, errors may occasionally occur.
MY1996 reserves the right to modify its product range and/or prices at any time.
Despite MY1996’s best efforts, a product ordered may no longer be available. In this case, MY1996 will inform the customer as soon as possible by any appropriate means, including telephone or email. MY1996 will cancel the order and refund the full amount paid, including delivery charges.
Each product is presented on the website through photographs or images and a description outlining its main characteristics. Multimedia content (photographs, videos, etc.) and descriptions are intended to be as accurate as possible. However, due to technical limitations across different devices and displays, they are not contractually binding. MY1996 cannot therefore be held liable for minor errors or inaccuracies relating to products displayed on the website.
Customers may contact customer service if they require further information about a product.
Products displayed on www.my1996.fr are available for sale in several European countries. Product offers and prices remain valid while stocks last and for as long as they are displayed on the website.
Prices displayed on product pages on www.my1996.fr are stated in euros (€), inclusive of all applicable taxes (VAT), based on the VAT rate applicable on the date of the order. The applicable VAT is that in force in France.
Any change in the applicable VAT rate may be reflected in product prices.
MY1996 reserves the right to change its prices at any time. However, the price applicable to the buyer will be the price displayed at the time the order is placed.
Prices do not include delivery charges, which are added to the cost of the products according to the total order amount. Delivery charges are displayed separately before the order is confirmed.
The order confirmation email will provide a breakdown of the order, including the price paid for each item and the applicable delivery charges.
Orders can only be placed through our website.
To place an order, the consumer must create an account using an email address and password. Following registration, the customer will receive an email confirming the creation of their account.
The customer is responsible for keeping their email address and password secure and must not disclose this information to third parties.
Customers may add the items and quantities of their choice to their shopping cart, subject to availability.
The shopping cart may be modified freely until payment is completed. Customers may remove previously added items or change selected quantities or sizes.
Please note that until payment has been confirmed, products placed in the shopping cart may still be purchased by other customers. Products placed in a shopping cart are not reserved.
Once the customer has finished shopping, they may proceed to checkout. The customer must accept these General Terms and Conditions of Sale before proceeding with payment.
Please carefully read the product descriptions, which include information such as materials, fit and colours.
For a first order, the customer must provide the shipping address to which they wish the parcel to be delivered, as well as their telephone number.
For subsequent orders, this information may be pre-filled. It is the customer’s responsibility to check that all information is accurate.
The customer must then select the desired delivery method. Depending on the destination country, three (3) delivery options may be available:
Once the delivery method has been selected, an order summary will be displayed showing the selected products and their prices, the order subtotal, delivery charges and total amount.
At this stage, the customer may enter a promotional code or gift card.
Once all information has been entered, the customer must check the contents of the shopping cart before proceeding to payment.
The customer must then click “Continue to payment” and select the desired payment method. Payment may be made by bank card, PayPal or gift card (see Article 7.3).
To complete the order, the customer must select a billing address, which may be the same as or different from the delivery address.
Once the payment and billing information has been completed, the order will be considered confirmed. The customer will then be redirected to a page summarising the entire order.
For orders delivered to a pick-up point, the customer will then be required to select their pick-up point.
The customer will receive an order confirmation email containing the order number, items ordered, quantities, delivery address, delivery method and any relevant pick-up point information.
Once the order has been prepared and shipped, the customer will receive a shipping confirmation email containing a link allowing them to track the parcel.
For any problem or question regarding an order, please contact customer service at sav@my1996.fr.
MY1996 offers several delivery methods, each subject to different charges. Delivery charges are payable by the customer and will be displayed in the shopping cart during checkout.
Customers may have an order delivered to another individual, for example when purchasing a gift.
Available delivery methods and rates depend on the destination country.
Click & Collect
Click & Collect is free of charge.
Following confirmation of the order, the customer will receive an email containing a link to book a collection time slot at our premises.
If you do not receive this email, please contact customer service at sav@my1996.fr.
Postal deliveries within Europe
Metropolitan France and Monaco
Belgium and Luxembourg
French Overseas Territories
Switzerland
Germany and the Netherlands
Austria, Portugal, Spain and Italy
Denmark and Sweden
Free delivery for orders over €120 applies only to orders delivered within Metropolitan France.
For orders exceeding €200.00, a signature will be required upon delivery.
For international deliveries, the carrier used may be DPD or the relevant national postal operator.
Orders will be shipped to the delivery address provided by the customer once payment has been verified and successfully completed.
Deliveries may be made to the following destinations: France, Belgium, Luxembourg, Switzerland, Italy, Germany, Sweden, Portugal, Spain, the Netherlands, Austria, Denmark and certain French Overseas Territories.
Once the order has been confirmed, preparation time is required before shipment.
Under normal circumstances, MY1996 prepares orders within 24 to 48 hours. During collection launches or restocks, this period may increase to 72–96 hours due to higher order volumes.
Orders are prepared Monday to Friday, excluding public holidays and periods when the company is closed.
Once the order has been shipped, the customer will receive a shipping confirmation email. From that point onwards, delivery times depend on the carrier and the customer’s geographical location.
As a general indication, deliveries within France via Colissimo are usually received within 24 to 72 hours after shipment. International deliveries generally require at least 72 hours and may take up to 15–21 days after shipment for certain destinations, including French Overseas Territories.
Delivery times are provided for information purposes only. If delivery takes more than thirty (30) days from the date of the order, the sales contract may be cancelled and the buyer refunded.
MY1996 may provide the customer with the parcel tracking number by email.
Delivery is considered completed once the parcel tracking information indicates that the parcel has been delivered.
For home delivery, if the customer is absent, a delivery notice may be left allowing the customer to collect the parcel from the nearest post office within the period specified by the postal service.
For Click & Collect or pick-up point deliveries, the parcel is considered available for collection once it has been delivered to the pick-up point or our warehouse. The withdrawal period begins when the customer physically collects the order.
When collecting a Click & Collect order, the customer must present the email confirming that the order is ready for collection together with a valid identity document. The customer’s identity will be verified before the order is handed over. By selecting Click & Collect, the customer accepts this verification.
The customer must date and sign a document confirming collection of the order.
The customer may authorise another person to collect the order. The person collecting it must present the customer’s identity document, their own identity document and the order confirmation email received by the buyer.
Upon delivery, the customer must check the condition of the packaging and its contents in the presence of the postal employee or delivery driver.
The customer is responsible for the parcel and its contents once it has been handed over to them.
If the parcel has been damaged during transport, the customer should refuse delivery and immediately contact our customer service team to report the issue and explain the reason for refusal.
In the event of a delivery delay or lost parcel resulting from circumstances beyond our control, the customer should contact MY1996 customer service as soon as possible at sav@my1996.fr. Customer service will take the necessary steps to minimise the impact of the delay and provide an appropriate solution.
MY1996 cannot be held responsible for an incorrect delivery address provided by the customer when placing an order.
In the event of failed delivery (incorrect postal or email address, customer absent when delivery is attempted) or failure to collect the parcel within the period specified by the postal service or pick-up point, the parcel will automatically be returned to our warehouse.
Upon receipt of the returned parcel, customer service will notify the customer by email. The order will then be considered cancelled.
Once the parcel has been returned, the amount corresponding to the order will be issued as store credit valid for 12 months across the website. Initial delivery charges and return shipping costs will be deducted from the total amount.
Exceptionally, and only at the customer’s express request, a refund to the original payment method may be considered within a maximum of 14 days from receipt of the returned parcel.
If the customer wishes to have the order shipped again, the applicable delivery charges must be paid again.
The seller cannot be held responsible for consequences resulting from an incorrect delivery address or email address, or from the customer being absent when delivery is attempted.
Any complaint to the carrier must be made within three (3) days of delivery in accordance with Article L133-3 of the French Commercial Code.
Customers may have products delivered to an address other than their own.
Delivery will not be guaranteed in the event of force majeure or strikes affecting transport and/or postal services.
Any claim submitted more than fifteen (15) days after receipt of the products will be considered inadmissible, and MY1996 cannot be held liable. MY1996 reserves the right to require the buyer to return any non-compliant or damaged product.
Once the customer has entered all required information and checked the contents of the shopping cart, they must click “Continue to payment” and select their preferred payment method.
MY1996 allows customers to order and pay for products using the following payment methods:
Secure payment via PayPal
MY1996 accepts payments through PayPal.
After selecting the products to be ordered, making any necessary changes to quantities or references and checking or entering the delivery address, delivery charges and carrier information will be displayed.
The customer then selects “Pay with PayPal”. The next step allows the customer to review all information before confirming the order by clicking “Confirm my order”.
The buyer is then redirected to PayPal’s secure interface to enter their PayPal account information.
The customer must log into their PayPal account using their credentials. Customers who do not already have an account may create one before making payment.
If payment is accepted, the order is recorded and the contract is definitively formed.
Confirmation of an order implies acceptance of these Terms, acknowledgement that the customer has read and understood them, and waiver of any conflicting purchasing terms.
The information supplied and recorded confirmation constitute evidence of the transaction.
If the buyer has provided a valid email address, MY1996 will send an order confirmation by email.
Customers wishing to contact MY1996 may do so at contact@my1996.fr.
Secure payment by bank card via Shopify Payments
MY1996 accepts payment using several payment methods, including Visa, MasterCard, American Express and Apple Pay.
After selecting products, adjusting quantities or references if necessary and checking or entering the delivery address, the applicable delivery charges and carrier information will be displayed.
The customer then selects payment by bank card, reviews the information provided and confirms the order.
The buyer must then securely enter the required card details, including the card number, expiry date and security code.
If payment is accepted, the order is recorded and the contract is definitively formed.
Card payments are irrevocable, subject to the consumer’s statutory rights in cases such as fraudulent use.
Following payment, an order summary will be sent to the buyer at the email address provided. This document constitutes acknowledgement of receipt and summarises the contractual elements agreed between the parties.
MY1996 reserves the right to remove a product from the website at any time and to replace or modify its content or related information.
In certain circumstances, including manufacturing issues, stock problems or defective product batches, MY1996 also reserves the right to refuse an order.
In the event of technical issues or website errors, including incorrect prices or stock quantities being displayed, MY1996 reserves the right not to process an order.
An order may also be refused if it is placed by a customer with whom MY1996 has previously had a dispute relating to payment of an earlier order or who has failed to comply with these Terms.
In cases of abnormal or abusive returns, MY1996 may refuse to process subsequent orders.
If MY1996 cancels an order after payment has already been made, all amounts paid by the customer, including delivery charges, will be refunded as soon as possible using the original payment method.
If the customer notices that information relating to their customer account, delivery address or selected pick-up point is incorrect, they must contact customer service as soon as possible at sav@my1996.fr.
The same applies if the customer wishes to cancel an order.
An order cannot be cancelled once it has already been processed and shipped.
If an item received is incorrect or defective, please contact us at sav@my1996.fr and include your order number in the subject line.
We will process your request as quickly as possible.
In the event of a defective product, statutory warranties apply. MY1996 is liable for lack of conformity in accordance with Articles L.217-4 to L.217-16 of the French Consumer Code and for hidden defects under Articles 1641 to 1649 and 2232 of the French Civil Code.
In accordance with Article L.221-18 et seq. of the French Consumer Code, consumers have fourteen (14) calendar days from delivery of their order to exercise their statutory right of withdrawal without having to provide a reason.
The withdrawal period begins when the customer, or a third party designated by the customer, physically receives the order, whether delivery is made to the customer’s home, a pick-up point or through Click & Collect.
If an order contains several items delivered separately, the withdrawal period begins upon receipt of the final item.
To exercise this right, the customer must inform MY1996 of their decision to withdraw through an unequivocal statement.
An online returns portal is available to customers.
To comply with the statutory withdrawal period, the return must be initiated and shipped within the applicable fourteen (14)-day period.
The exceptions to the statutory right of withdrawal are governed by Article L.221-28 of the French Consumer Code.
For gift orders, the statutory right of withdrawal belongs exclusively to the customer who placed the order and cannot be exercised by the recipient of the gift.
In accordance with Article L221-23 of the French Consumer Code, the direct cost of returning products when exercising the right of withdrawal is borne by the consumer.
Article L221-24 of the French Consumer Code provides that when the right of withdrawal is exercised, the professional must refund the consumer all amounts paid, including standard delivery costs, without undue delay and no later than fourteen days from the date on which the professional is informed of the consumer’s decision to withdraw, subject to the conditions provided by law.
Delivery charges will only be refunded when the entire order is returned.
Any additional costs resulting from the customer choosing a delivery method other than the standard delivery option offered will not be refunded.
For example, if an order contains three (3) items and only one (1) is returned, the initial delivery charges will not be refunded. If all three (3) items are returned, the applicable standard delivery charges will be refunded.
Refunds may be issued, depending on the customer’s choice:
For example, if payment was made via PayPal, the refund will be issued through PayPal.
If payment was made using a gift card, the relevant amount will be credited back to that gift card.
We may take up to 14 days after receiving a return to process it.
Refunds to bank cards:
Once we have issued the refund, please allow an additional 5 to 10 business days for the funds to appear in your bank account, depending on your bank.
Refunds via store credit or gift card:
Once processed, the amount is credited automatically.
MY1996 reserves the right to withhold the refund until the relevant products have been received or until the customer provides evidence that the products have been shipped.
Returned items must comply with the following conditions:
Perfumes: perfumes cannot be returned or refunded.
Shoes: soles must remain completely intact and show no signs of wear. We recommend trying shoes on a carpet or smooth, clean surface. Any pair returned with worn or damaged soles, even slightly, will be refused.
Underwear: tights and bralettes cannot be returned.
If these conditions are not met, the return will not be accepted. Customer service will contact the customer and offer the option of paying for a new shipping label so that the item can be sent back.
If a delivered product has been used, damaged or is no longer in the same condition as when delivered, no refund will be issued. Customer service will contact the customer regarding payment of the shipping costs required to return the item to them.
CLICK HERE TO ACCESS THE RETURNS PORTAL
All products supplied by MY1996 SARL benefit from the statutory guarantee of conformity provided for under Articles L.217-4 to L.217-16 of the French Consumer Code and the statutory warranty against hidden defects provided for under Articles 1641 to 1649 and 2232 of the French Civil Code.
If a product sold is non-compliant or defective, it may be returned to MY1996, which will repair, replace or refund it, as applicable and at no cost to the customer.
Products damaged, modified, repaired or altered by the customer are excluded from these warranties where permitted by applicable law.
Similarly, a warranty cannot be invoked in relation to defects of which the customer was aware when placing the order.
Claims and requests relating to exchanges or refunds should be sent by email to sav@my1996.fr.
Under Article L.217-5 et seq. of the French Consumer Code, customers may exercise their statutory rights relating to lack of conformity within the period provided by applicable law.
Depending on the circumstances and applicable statutory provisions, remedies may include:
Under Article 1641 et seq. of the French Civil Code, customers may exercise the statutory warranty against hidden defects within two (2) years from discovery of the defect, subject to the conditions provided by law.
Depending on the circumstances, the customer may:
MY1996 cannot be held liable for damage resulting from the use of the Internet, including data loss, intrusion, viruses, service interruption or other unintended technical problems.
Customers acknowledge that they are responsible for maintaining appropriate antivirus software and other security or protection software on their devices.
Customers also acknowledge the risks associated with downloading content available through the website and remain responsible for damage to their computer systems or data resulting from such downloads.
MY1996 undertakes to deliver products that comply with applicable contractual requirements.
MY1996 cannot be held liable for loss or damage resulting from force majeure, including, where applicable, total or partial strikes, riots, war or acts of terrorism.
Where applicable, MY1996 will inform the customer of the force majeure event. The parties’ obligations may be suspended for the duration of the event without compensation. If the event continues for more than three (3) months, the contract may be terminated by either MY1996 or the customer without compensation, subject to applicable law.
All elements of www.my1996.fr are and remain the exclusive intellectual property of MY1996 SARL.
Use of the website does not grant users any intellectual property rights over the website or its content.
The website is made available solely for personal and non-commercial use. MY1996 content may not be used for any other purpose without our prior express written authorisation.
No person is authorised to reproduce, exploit or use, in whole or in part and for any purpose, elements of the website including photographs, logos, visuals or text without authorisation.
The MY1996 logo, which is a registered trademark, may not be used without MY1996’s prior written authorisation.
MY1996 undertakes to protect the confidentiality of information provided by buyers when using its services.
Personal data is processed in accordance with applicable French and European data protection legislation, including the French Data Protection Act and the General Data Protection Regulation (GDPR).
Information collected in connection with a customer account is used in connection with the commercial relationship between the customer and MY1996 and in accordance with our Privacy Policy and applicable law.
Customers have rights regarding their personal data in accordance with applicable legislation, including, where applicable, rights of access, rectification, erasure, restriction and objection.
Requests concerning personal data may be sent to contact@my1996.fr.
Payment transactions are processed through PayPal and/or our secure payment service providers.
For further information about how your personal data is processed, please refer to our Privacy Policy.
GDPR applicable since 25 May 2018.
The MY1996 mobile messaging service (the “Service”) is operated by MY1996 (“MY1996”, “we”, “us” or “our”). Use of the Service constitutes acceptance of these terms (“Mobile Terms”).
We may modify or discontinue the Service or any of its features without prior notice, subject to applicable law. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time. Continued use of the Service after such changes take effect constitutes acceptance of the amended terms.
By opting in to MY1996’s SMS/text messaging and email services, you agree to receive recurring SMS/text messages and emails from and on behalf of MY1996 at the mobile telephone number or email address you provided, subject to applicable consent requirements.
Messages may include promotional content, special offers and other marketing communications, including cart reminders.
You understand that participation in this programme is not required to make a purchase and that your consent is not a condition of purchasing from MY1996. Participation is entirely voluntary.
We do not charge for use of the Service, but you are responsible for any messaging, data or other charges imposed by your mobile operator. Message frequency may vary. Please check your mobile plan and contact your operator for further information.
You may unsubscribe from the Service at any time. Send the keyword STOP to MY1996 or use the unsubscribe link, where available, in any message or email. You may receive a one-time confirmation of your unsubscribe request.
If you are subscribed to other MY1996 messaging programmes and wish to unsubscribe from them, you may need to unsubscribe separately in accordance with the instructions applicable to each programme.
For help or assistance regarding the Service, send HELP to MY1996 or contact contact@my1996.fr.
We may change any short code or telephone number used to operate the Service and will inform you of such changes where appropriate. Messages, including STOP or HELP requests, sent to a number that is no longer in use may not be received.
Mobile operators supported by the Service are not responsible for delayed or undelivered messages.
You agree to provide us with a valid mobile telephone number. If you obtain a new number, you may need to register for the programme again using your new number.
To the extent permitted by applicable law, we cannot be held liable for failures, delays or misdirection in the delivery of information through the Service, errors contained in such information or actions taken or not taken in reliance upon such information or the Service.
We respect your right to privacy. For information about how we collect and use personal data, please refer to our Privacy Policy.
These distance-selling Terms are governed by French law.
However, consumers residing outside France may not be deprived of mandatory consumer protection provisions applicable in their country of residence where MY1996 directs its commercial activities towards that country.
In the event of a dispute, customers should first contact MY1996 at contact@my1996.fr or sav@my1996.fr.
MY1996 will seek to resolve disputes amicably before legal proceedings are initiated.
If a dispute cannot be resolved amicably, the consumer may have access to an appropriate consumer mediation service in accordance with applicable French law.
The customer may refer a dispute with MY1996 to the FEVAD E-commerce Mediation Service, subject to the eligibility requirements and procedures applicable to that mediation service.
The mediation service will seek to resolve the dispute independently and impartially. The parties remain free to accept or refuse mediation and, where applicable, the solution proposed by the mediator.
Consumers retain the right to bring proceedings before a competent court in accordance with the French Consumer Code, the French Code of Civil Procedure and any mandatory rules applicable to the consumer.
The competent court may, depending on applicable legal provisions, be the court with jurisdiction over MY1996’s registered office, the customer’s place of residence or the place where the order was delivered.
