Terms of sale
PREAMBLE AND DEFINITION
The general conditions of sale govern the contractual relationship between the professional and the consumer. The professional seller has a general obligation to provide information to his consumer customer, in accordance with article L111-1 of the French Consumer Code.
The general conditions of sale include all the pre-contractual information that a professional merchant must provide to his customer. In particular, they set out the website's commercial policy, including payment terms, delivery times, the right of withdrawal and any other useful information. This information clarifies the consumer's consent, and informs him of his rights and obligations.
The General Terms and Conditions of Sale (GTCS) also contain the General Terms and Conditions of Use (GTCU), which set out the general rules governing use of the website.
The present general terms and conditions of sale relate to the general terms and conditions of use of the www.MY1996.fr merchant site, but also to the products sold by MY1996 via the website. The acquisition of a product through the present site implies unreserved acceptance by the buyer of the present conditions of sale, which he acknowledges having read prior to ordering.
In accordance with article L221-11 of the French Consumer Code, these general terms and conditions of sale relating to distance selling are subject to communication terms and conditions. They must be provided by the professional to the consumer in a legible and comprehensible manner, and be made available by any means adapted to the remote communication technique used.
The following articles of the same Code also require the trader to make the general terms and conditions of sale available to his consumer customers so that they can keep them, and they must be accessible before any contract is concluded.
Before using our website, we recommend that you carefully read these terms and conditions, as well as our policy on the use of cookies and data processing. By using our website and by placing an order on it, the consumer customer accepts and consents, in the absence of proof to the contrary, to the general terms and conditions of sale.
If you do not accept all of the Terms and Conditions and the Data Protection Policy, please do not use this website.
Our terms and conditions and policies are subject to change. MY1996 reserves the right to modify these terms and conditions at any time by posting a new version on the site.
In particular, in order to respect and comply with legislative or regulatory provisions in force or in the process of being adopted, to which the company is subject.
It is your responsibility to consult them regularly, as the general terms and conditions of sale are those in force on the date the order is placed.
If you have any questions concerning the general terms and conditions of sale, you can contact us using the means communicated via our website.
ARTICLE 1 - PRESENTATION AND PURPOSE OF THE SITE
MY1996 is a website for the sale of ready-to-wear clothing and accessories accessible via the Internet and open to all users.
https://my1996.fr is edited by Mrs. SCOVOLO épouse DA SILVA Marie, an online clothing and accessories retailer via her website called "MY1996".
This online sales site enables MY1996 SARL to showcase its online boutique, offering fashion clothing and accessories. It also enables Internet users to discover the products that MY1996 makes available in the form of photos or images, available by browsing the site https://my1996.fr.
MY1996 is a limited liability company with capital of €1,000.00, whose registered office is located at 392, Chemin du sous bois, 73190 CHALLES-LES-EAUX. The company is registered in the Chambéry Trade and Companies Register under number 889 671 293, and under intra-Community VAT number FR12889671293.
ARTICLE 2 - USE OF THE WEBSITE
The consumer customer may freely access the website and its contents without having to create a customer account.
However, orders can only be placed by creating an account on the website. This implies having read and accepted the general terms and conditions of sale including the general terms and conditions of use of the website.
ARTICLE 3 - ACCESSIBILITY OF THE WEBSITE
The MY1996 website is freely accessible 24 hours a day, 7 days a week to all persons. MY1996 reserves the right to maintain or interrupt the site for needs related to its activity, its security or in case of force majeure.
MY1996 cannot guarantee that the website will be free of anomalies, errors or bugs, nor that the website will function without interruptions or breakdowns. As a result, MY1996 cannot be held liable for damages of any kind resulting from the unavailability of the website. It cannot be held responsible for data transmission problems, connections or network unavailability.
The site may evolve according to the company's needs.
ARTICLE 4 - REGISTRATION ON THE WEBSITE
Before placing an order, the purchaser must create an account on the www.my1996.fr website. The account creation section can be accessed directly from the side menu bar. Each time the buyer visits the site, if he wishes to order or consult his account (order status, profile, etc.), he must identify himself using this information. Customers will receive an e-mail confirming their registration at the address they provided when creating their account.
When creating an account, customers undertake to provide accurate information and to update their personal details. They also undertake to respect the conditions of validity of a contract, in particular to have the capacity to contract.
For information on the collection, processing and use of personal data, please refer to the "Confidentiality and data processing policies" section.
ARTICLE 5 - PRODUCTS
The products offered are those shown on the www.my1996.fr website in the name of MY1996 SARL, while stocks last. Products and stock are updated automatically and in real time. It is possible that an error may appear on the site. MY1996 reserves the right to modify the assortment and/or prices of its products at any time without affecting orders already placed.
It is possible that despite MY1996's vigilance, ordered products are no longer available. In this case, MY1996 undertakes to inform the customer by any means possible (telephone call, e-mail) as soon as possible. MY1996 will cancel the order and reimburse the customer for the full amount of the order, including delivery charges.
Each product is presented on the website in the form of photos or images and a description of its main characteristics. Multimedia content (photographs, videos, etc.) and descriptions are as accurate as possible, but are not binding on the seller due to technical limitations on the various computer media. Consequently, MY1996 cannot be held responsible for any errors or inaccuracies in the articles on the website. The customer may, if he/she wishes, contact customer service to obtain further information on the articles.
The products presented on the www.my1996.fr website are intended for sale in several European countries. Product offers and prices are valid within the limits of available stocks, as long as they are visible on the site.
ARTICLE 6 - PRICES
The prices shown on the product sheets of the www.my1996.fr internet catalog are in Euros (€), inclusive of all taxes (TTC), taking into account the VAT applicable on the day of the order. The Value Added Tax is that in force on French territory. Any change in the VAT rate may be reflected in the price of the products.
MY1996 reserves the right to modify its prices at any time, it being understood that the price appearing in the catalog on the day of the order will be the only one applicable to the purchaser. The prices indicated do not include delivery charges, which are invoiced in addition to the price of the products purchased according to the total amount of the order. They are displayed separately before the order is validated. In the order confirmation e-mail, the customer will be given details of his order, including the price paid for each item and the delivery charges to be paid by the customer.
ARTICLE 7 - ORDERS
7.1 - ORDER INFORMATION
7.1.1 - PLACING ORDERS
Orders are placed via our website only.
In order to place an order, the customer must create an account on our website. To do this, the customer must create an account using an e-mail address and a password. Following registration, the customer will receive an e-mail confirming the creation of their account.
All e-mail addresses and passwords must be retained by the customer, who must not pass this information on to third parties.
The customer is free to add to his/her basket any items he/she wishes, as well as their quantities within the limits of available stocks.
Customers are free to modify their shopping baskets up to the point of payment. They may delete an item they have previously added, or change the quantities or sizes selected.
We remind you that until payment has been validated, the items in the basket may be ordered by other customers. We do not have a tool for saving items in the shopping cart.
Once the shopping cart has been completed, the customer can proceed to validate it. It will be necessary to accept the terms and conditions of sale before proceeding to checkout.
Please take the time to read the product descriptions, which we take great care to detail, including materials, cuts and colors.
7.1.2 - ORDER VALIDATION
In the case of a first order on our website, the customer must enter the shipping address to which he wishes to receive his parcel, as well as his telephone number.
If this is not the first order, this information will be pre-filled. It is the customer's responsibility to reread this information carefully to ensure that it is correct.
The customer will then be asked to select the shipping method they wish to use. We offer our customers three (3) delivery methods (see article 7.2 of these terms and conditions) depending on the country.
- Click & Collect delivery
- Delivery - Point Relais (Please select the point relais after payment)
- Home delivery with or without signature.
The carrier may be Colissimo or Mondial Relay, depending on the country in which the order is received.
Once the delivery method has been selected, an order summary will be displayed containing the items the customer has selected, along with their prices, the order subtotal, the delivery charges and the order total. At this stage, the customer can enter a promotional code or gift card.
Once the customer has entered all this information, they must check the contents of their basket before proceeding to checkout.
The customer must then click on "Continue to payment". The customer will be asked to enter the chosen method of payment. The customer may pay by credit card, Paypal or gift card (see article 7.3).
To complete the order, the customer must choose a billing address, which may be the same as the delivery address, but may also be different.
Once the payment information and billing address have been completed, the order will be considered validated. The customer will be redirected to a page summarizing the entire order.
For orders that have chosen delivery to a relay point, the customer must choose the relay point at this point.
The customer will receive an order confirmation e-mail containing your order number, the items to be shipped, the quantity ordered, the delivery address, the shipping method and the relay point information.
Once your order is ready and dispatched, you will receive an e-mail from us confirming the dispatch of your order. This e-mail will give you access to the tracking of your parcel by clicking on "track order".
If you have any problems or questions concerning your order, please contact customer service directly at sav@my1996.fr.
7.2 - DELIVERY TERMS
7.2.1 - PRICES AND DELIVERY METHODS
MY1996 allows you to choose several delivery methods to receive your order. Each delivery method has a different price. Delivery charges are not covered by MY1996. They will appear in your shopping cart when you pay for your order. The customer can have an order delivered to another person when the order is a gift.
The delivery method and price depend on the country in which you have chosen to receive your order.
- Click & Collect deliveries are free of charge.
Following confirmation of your order, you will receive an e-mail with a link allowing you to reserve a time to collect your order from our premises.
If you do not receive the e-mail containing the link, please do not hesitate to contact our customer service department at the following address: sav@my1996.fr
- For orders with postal delivery in Europe:
* For metropolitan France and Monaco: delivery can only be made by Colissimo with the choice of home delivery.
Delivery costs €6.90.
You can also choose to have your order delivered to a "point relais".
Delivery costs €5.90.
* For Belgium and Luxembourg: delivery can only be made by Colissimo with the choice of home delivery.
Delivery costs €8.90.
You can also choose to have your order delivered to a "point relais".
Delivery costs €7.90.
* For French overseas territories: delivery can only be made by Colissimo to the home address.
Delivery costs €14.90.
* For Switzerland: delivery can only be made by Colissimo home delivery.
Delivery costs €15.90.
* For Germany and the Netherlands: delivery can only be made by Colissimo with the choice of home delivery.
Delivery costs €11.90.
You can also choose to have your order delivered to a "point relais".
Delivery costs €9.90.
* For Austria, Portugal, Spain and Italy: delivery can only be made by Colissimo with the choice of home delivery.
Delivery costs €14.90.
You can also choose to have your order delivered to a "point relais".
Delivery costs €12.90.
* For Denmark and Sweden: delivery can only be made by Colissimo with the choice of home delivery.
Delivery costs €15.90.
But you can also choose to have your order delivered to a "point relais".
Delivery costs €13.90.
* Free delivery on orders over €120 is valid only for orders to Metropolitan France.
* For orders over €200.00, a signature will be required on receipt of your parcel.
For deliveries abroad, the carrier used is DPD or the postal service of the country concerned.
7.2.2 - INFORMATION ON DELIVERY TIMES AND RECEIPT OF YOUR ORDER
The order will be dispatched to the delivery address indicated by the customer once payment for the order has been verified and is effective.
Deliveries are made to the address indicated on the order form, which can only be in the following countries: France, Belgium, Luxembourg, Switzerland, Italy, Germany, Sweden, Portugal, Spain, Netherlands, Austria, Denmark and certain overseas territories.
Once your order has been confirmed, it will take some time to prepare your order before it is ready to be dispatched.
MY1996 has a normal order preparation time of 24 to 48 hours. This time may be extended to 72-96h during collection releases or restocking periods, given the high volume of orders.
We remind you that your orders are prepared from Monday to Friday (excluding public holidays, vacations or annual leave).
Once your order has been dispatched, you will receive a confirmation e-mail. From this point on, delivery times depend directly on the carrier and your geographical location.
Generally, deliveries in France via Colissimo are received between 24 and 72 hours after dispatch. For international deliveries, you'll need to allow at least 72 hours and up to 15 to 21 days after dispatch for certain territories such as the French Overseas Departments and Territories.
Delivery times are given as an indication only; if they exceed thirty days from the date of order, the sales contract may be cancelled and the purchaser reimbursed.
MY1996 may provide the purchaser with a tracking number by e-mail.
The delivery of your order is considered effective from the moment that the tracking of your package indicates that it is considered to have been delivered.
In the case of home delivery, if the customer is absent, he will receive a delivery notice from his letter carrier. This allows the customer to collect the products ordered from the nearest post office, within a period specified by the postal service.
In the case of delivery by Click and Collect or at a relay point, delivery is considered effective once the parcel has been made available at the relay point or in our warehouse. In this case, the right of withdrawal begins when the customer collects the order.
When picking up a Click and Collect order, the customer must present the e-mail indicating that the order has been made available, as well as a valid form of identification. Identity will be verified when the order is handed over to the customer. The customer accepts and agrees to this by choosing the Click and Collect delivery method.
The customer must date and sign a document certifying that the order has been collected.
The customer may ask someone else to collect the order. To do so, the person collecting the order must present the customer's ID, their own ID and the order confirmation e-mail received by the buyer.
7.2.3 - PROBLEMS UPON DELIVERY AND/OR RECEIPT OF THE ORDER
At the time of delivery, the customer is obliged to check the condition of the packaging and the contents of the goods in the presence of the La Poste employee or the delivery person. You are responsible for the package and its contents once it has been handed over to you personally. In the event of damage during transport, you must refuse the parcel and contact our customer service department directly to inform us of the problem and the reason for refusal.
In the event of late delivery or loss of a parcel, due to events beyond our control, the customer must contact MY1996 customer service as soon as possible at the following address: sav@my1996.fr. Customer service will take all necessary steps to minimize the effects of the delay and provide solutions to the customer. MY1996 cannot be held responsible in the event of an error in the delivery address when the order is placed.
In the event of delivery failure by the Post Office or failure to collect the parcel from a relay point, the parcel will be returned to our warehouse. Upon receipt of the parcel, customer service will contact the customer as soon as possible by e-mail or telephone to inform them of the situation. If the customer wishes a refund, this will be made in the form of a credit note.
Any complaint formulated beyond the fifteen (15) days following the reception of the products will be considered inadmissible, the responsibility for MY1996 could not be committed. MY1996 reserves the right to ask the buyer to return the non-conforming or damaged product.
7.3 - TERMS OF PAYMENT
Once the customer has filled in all this information and checked the contents of his basket, he must then click on "continue to payment". He/she must indicate his/her choice of payment method.
MY1996 offers the buyer the option of ordering and paying for products in several stages, with two (2) payment options to choose from:
- Secure payment by PayPal (via the PAYPAL system):
MY1996 accepts payment via PayPal.
Once the customer has selected the products they wish to order in the "basket", modified them if necessary (quantities, references...), checked the delivery address or entered a new one, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier.
The customer must choose the payment method: "Payment by Paypal". In the next step, the customer is asked to check all the information and to confirm the order by clicking on the "Confirm my order" button. Finally, the buyer is redirected to the PAYPAL secure interface, where they can enter their Paypal account details in complete security.
If the payment is accepted, the order is recorded and the contract is definitively formed. Payment by Paypal account is irrevocable. Confirmation of an order implies acceptance of these terms and conditions of sale, acknowledgement of full knowledge thereof, and waiver of the right to invoke one's own terms and conditions of purchase. All data supplied and the recorded confirmation shall constitute proof of the transaction. If the purchaser has an e-mail address and has entered it on the order form, MY1996 will send confirmation of the order by e-mail.
If the buyer wishes to contact MY1996, he may do so by e-mail at the following address: contact@my1996.fr.
- Secure payment by credit card (via the STRIPE system):
MY1996 accepts payment for orders by several bank cards, namely: Visa, MasterCard, American Express and ApplePay.
In the same way as Paypal, the customer selects the products they wish to order in the "basket", modifies them if necessary (quantities, references...), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, along with the name of the carrier.
The customer then selects the payment method: "Payment by credit card". The next step is to check all the information, then confirm the order by clicking on the "Confirm my order" button. Finally, the buyer is asked to fill in his or her credit card details directly, i.e. credit card number, expiry date and security code. If the payment is accepted, the order is registered and the contract definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the purchaser may demand cancellation of the card payment, in which case the sums paid will be credited back or refunded.
The cardholder is not liable if the disputed payment has been proven fraudulent, at a distance, without physical use of the card. To obtain reimbursement of the fraudulent debit and any bank charges that may have been incurred, the cardholder must contest the debit in writing to his or her bank within seventy (70) days of the transaction, or one hundred and twenty (120) days if the contract binding him or her to the bank so provides. The amounts debited will be reimbursed by the bank within one (1) month of receipt of the cardholder's written objection. The cardholder will not be charged any fees for the return of the sums.
Once payment has been made, a document summarizing the order is sent to the Buyer by e-mail to the e-mail address indicated by the Buyer. This document, valid as an acknowledgement of receipt, includes all the elements of the contract between the Parties.
7.5 - REFUSAL TO PROCESS AN ORDER
MY1996 reserves the right to remove a product from the website at any time, to replace or modify its content or information.
In certain circumstances, such as manufacturing or stock problems or in the case of defective series, MY 1996 also reserves the right to refuse an order and may not be held liable to a customer for any harmful consequences.
In the event of technical problems on the website or bugs (incorrect display of prices, quantities available), MY1996 reserves the right to refuse to process an order.
An order may also be refused if it comes from a customer with whom MY1996 has already had a dispute relating to the payment of a previous order or who does not respect the general terms and conditions of sale.
In the event of abnormal or abusive returns, MY1996 may refuse to process a subsequent order.
In the event of cancellation of an order by us, and if payment has already been made, we will reimburse the customer for all sums paid, including delivery costs, as soon as possible, according to the method of payment used when the order was paid for.
7.6 - CHANGES TO ORDER INFORMATION
If the customer realizes that any information is incorrect, whether in their customer account or in the delivery address (shipping address or relay point), they must contact customer service as soon as possible via the following e-mail address: sav@my1996.fr. Likewise, if the customer wishes to cancel the order.
No order can be cancelled if it has already been processed and dispatched.
7.7 - PROBLEM WITH AN ITEM UPON RECEIPT OF YOUR ORDER
If, on receipt of your parcel, the item ordered is incorrect or faulty, please do not hesitate to contact us by e-mail at sav@my1996.fr, quoting your order number in the subject line.
We will deal with your request as quickly as possible.
In the event of a defective product, the legal warranties apply. MY1996 is liable for defects in conformity in accordance with articles L. 217-4 to L. 217-16 of the French Consumer Code, and for hidden defects in accordance with articles 1641 to 1649 and 2232 of the French Civil Code.
ARTICLE 8 - LEGAL RIGHT OF WITHDRAWAL
8.1 - TERMS AND CONDITIONS FOR EXERCISING THE RIGHT OF WITHDRAWAL
In accordance with article L.221-18 et seq. of the French Consumer Code, the customer as a consumer has a period of fourteen (14) working days from delivery of the order to exercise his right of withdrawal without having to justify his decision and without incurring additional costs.
The withdrawal period runs from physical receipt of the order by the customer or a designated third party, whether the delivery is made to the customer's home, to a relay point or by Click and Collect.
After fourteen (14) days, the sale is considered firm and definitive.
If the order consists of several items delivered separately, the withdrawal period begins upon receipt of the last item.
In order to exercise this right of withdrawal, the customer must inform MY1996 of his decision to withdraw by an unequivocal statement. We provide our customers with a returns form to complete and return to us when returning your order. In order to respect the legal retraction period, you must hand in your parcel at the post office before the fourteen (14) day period expires.
Article L. 221-28 of the French Consumer Code specifies the exceptions to this legal right of withdrawal. The right of retraction can only be invoked if the order concerns goods made at your request, unsealed, worn, washed or damaged.
If the order concerns a gift, we remind our customers that the right of withdrawal is for the exclusive benefit of the customer and may not under any circumstances be exercised by the recipient of the gift.
We inform our customers that, in accordance with article L221-23 of the French Consumer Code, the cost of returning the order will be borne by the customer.
8.2 - EFFECTS OF WITHDRAWAL AND REFUND
Concerning the effects of the right of withdrawal, article L221-24 of the French Consumer Code specifies that "When the right of withdrawal is exercised, the professional reimburses the consumer for all sums paid, including delivery costs, without undue delay and no later than fourteen days from the date on which he is informed of the consumer's decision to withdraw."
We remind our customers that delivery charges will only be refunded if the entire order is returned. Any additional costs resulting from your choice to use a delivery method other than the standard one offered will not be reimbursed under any circumstances.
Example: If you have placed an order with three (3) items and are only returning one (1), then the delivery charges will not be refunded. However, if you return all three (3) items, then MY1996 will refund the shipping charges.
Refunds can be made in one of the following ways:
- via the attribution of a credit note in the form of a gift card which will be generated and affiliated to your account, which you will then be able to use for your next orders on the website.
- via the payment method used when you made your purchase.
Example: If you paid for your purchase via PayPal, the refund will be made via your PayPal account.
If you paid by gift card, the refund will be credited directly to your gift card.
Once we have refunded your order, it will take between 5 and 10 working days for the funds to appear in your bank account or on your gift card.
8.3 - RETURNS PROCEDURE AND FORM
Here is the procedure for returning your items:
- Download the returns form in the "returns procedure" section.
- Complete the form
- Carefully wrap the parcel
- Place the returns form inside your parcel
- Return the parcel to the address indicated on the form, or if you have opted for Click and Collect delivery, return it directly to the warehouse.
8.4 - RETURN CONDITIONS
Returns are of course subject to certain conditions:
- They must be made within fourteen (14) days of delivery of the items - They must be made via the La Poste / Colissimo carrier only.
Please note that the method of shipment (tracking, signature...) is your responsibility.
- They must be accompanied by a duly completed returns form or an unequivocal statement indicating the customer's decision to return the items;
- In its/their complete original packaging.
Please note that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use or wash the garment
- Do not return damaged or soiled garments.
- Do not leave traces, animal hair or odors on the garment (make-up, cigarettes, perfume, etc.).
- For shoes: the soles must be intact (no trace of wear). Preferably try the shoes on a carpet or smooth surface. Any shoe returned with a worn or damaged sole (even slightly) will be refused.
- Underwear: tights and brassieres cannot be returned !
- No returns sent to a relay point will be accepted and collected by our team. Returns must be made to the address indicated.
- Exchanges are not possible. If you would like a different size, you will need to reorder.
- Returns from showroom purchases cannot be processed via the website. Please contact our showroom team directly at sav@my1996.fr.
We remind you that we have 14 days from receipt of your return to process it.
* If you fail to comply with these conditions, your return will not be accepted, and our customer service department will contact you to suggest that you pay for a new return label in order to receive your parcel again.
ARTICLE 9 - WARRANTIES
All products supplied by MY1996 SARL are covered by the legal guarantee of conformity stipulated in articles L. 217-4 to L. 217-16 of the French Consumer Code and by the guarantee against hidden defects under the conditions stipulated in articles 1641 to 1649 and 2232 of the French Civil Code.
In the event of non-conformity of a product sold or if the product proves to be defective, it may be returned to MY1996, which will take it back, exchange it or reimburse it at no cost to the customer.
Products damaged, modified, repaired or integrated by the customer are excluded from these guarantees.
Similarly, in the event of defects that the customer could not have been unaware of at the time of placing the order, the warranty cannot be invoked.
All claims, requests for exchange or reimbursement must be made by e-mail to the following address: sav@my1996.fr within fifteen (15) days of delivery.
9.1 - LEGAL WARRANTY OF CONFORMITY
Article L.217-5 of the French Consumer Code provides that in the event of a lack of conformity of a product received, the customer may exercise the legal consumer warranty within two (2) years of delivery of the product.
The following articles of the French Consumer Code set out the options in the event of this liability being invoked, namely :
- repair or replacement of the product by an identical product within the limits of available stocks.
- reimbursement of the product price if repair or replacement is not possible.
9.2 - WARRANTY AGAINST HIDDEN DEFECTS
Article 1641 of the French Civil Code provides that in the event of a hidden defect, the customer may exercise the legal warranty against hidden defects within a period of two (2) years from the discovery of the defect.
The following articles of the French Civil Code set out the options in the event of this liability being invoked, namely :
- reimbursement of the full price of the returned item.
- reimbursement of part of the price if the customer still wishes to keep the item.
ARTICLE 10 - LIABILITY
MY1996 cannot be held responsible for any damage resulting from the use of the Internet network, such as loss of data, intrusion, virus, service interruption or any other involuntary problem. The customer acknowledges that it is his responsibility to have anti-virus or other security or protection software installed on his computer equipment.
The customer also acknowledges that he/she bears the risks associated with downloading content available on the website and that he/she is solely responsible for any damage to his/her computer system or data related to the download.
MY1996 undertakes to deliver products that comply with the various contractual provisions. To this end, the products must be considered as conforming to the description, type, quantity and quality. They must be fit for any special purpose intended by the consumer. It must be delivered with all accessories.
Delivered products are also considered to be in conformity if they comply with other conditions set forth in Article L217-5 of the French Consumer Code.
MY1996 cannot be held responsible in the event of loss or damage resulting from a case of force majeure (total or partial strike, riot, war, act of terrorism...) MY1996 must inform its customer within fifteen (15) days of the event. All obligations of the parties shall be suspended for the duration of the force majeure event, without entitlement to compensation. If the event lasts more than three (3) months, the contract may be terminated at the request of MY1996 or the customer without compensation.
ARTICLE 11 - INTELLECTUAL PROPERTY RIGHTS
All elements of the site: www.my1996.fr are and remain the exclusive intellectual property of MY1996 SARL. Use of the site does not confer any intellectual property rights on the site itself or its content. The site is made available to customers for personal, non-commercial use only. The content of the MY1996 site may not be used for any other purpose without our express written authorization.
No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of photo, logo, visual or text.
You are not authorized to use the MY1996 logo (registered trademark) without the written authorization of MY1996.
ARTICLE 12 - PERSONAL DATA
MY1996 is committed to preserving the confidentiality of the information provided by the purchaser, which he may be required to transmit for the use of certain services. Any information concerning the purchaser is subject to the provisions of law n° 78-17 of January 6, 1978 relating to data processing, files and freedoms. The information collected concerning your account may only be used within the framework of the commercial relationship between you and MY1996. This information cannot and will not be shared with third parties or resold.
Internet users have the right to access, modify and delete information concerning them. They may request this at any time by e-mail to the following address: contact@my1996.fr.
All monetary transactions are processed by Paypal or by our partner STRIPE's secure payment module.
To find out more about how your data is processed, please consult our privacy policy.
RGPD LAW IN FORCE SINCE MAY 25, 2018: https://www.economie.gouv.fr/entreprises/reglement-general-sur-protection-des-donnees-rgpd
ARTICLE 13 - DISPUTE RESOLUTION
These conditions of distance selling are subject to French law. However, the non-French resident consumer customer cannot be deprived of the regulatory provisions applicable in his country of residence provided that MY1996 carries out its activity towards this country.
In the event of litigation or dispute, the customer should first contact MY1996 at the following e-mail addresses: contact@my1996.fr or sav@my1996.fr.
MY1996 will always suggest to its customers to try to resolve the dispute amicably before taking any legal action.
If the dispute cannot be resolved amicably after a period of two months or if the customer remains unresolved, the customer may have recourse to a mediation service.
The customer may submit the dispute with MY1996 to FEVAD's E-COMMERCE MEDIATION SERVICE (http://www.mediateurfevad.fr). The mediation service will attempt to resolve the dispute between the parties independently and impartially. Both parties are free to accept or refuse the mediation of a dispute, and may also accept or refuse the solution proposed by the mediator.
In the event of cross-border disputes, the customer may contact the dispute resolution platform set up by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.
The customer also has the option of bringing the dispute before a competent court in accordance with the French Consumer Code and the French Code of Civil Procedure.
The competent court may be that of MY1996's registered office, that of the customer's place of residence or that of the place of delivery of the order.
