Refund policy
RETURN POLICY :
In order to obtain a refund, you may make a return within fourteen (14) business days of delivery of your order. We will not accept any returns after this period.
The cost of returning one or more items from an order is at the customer's expense and must by postal service.
Here is the procedure for returning your items:
- Download the retraction form below.
- Complete the form
- Carefully pack the parcel in its original packaging.
- Place the returns form inside your parcel
- Return the parcel to the address indicated on the form, or if you have opted for Click and Collect delivery, return it directly to the warehouse.
Please note that returns must also comply with the following conditions:
- Do not remove labels
- Do not wear, use or wash the item
- Do not return damaged or soiled garments.
- Do not leave traces, animal hair or odors on the garment (make-up, cigarettes, perfume, etc.).
- For shoes: the soles must be intact (no trace of wear). Preferably try the shoes on a carpet or smooth surface. Any shoe returned with a worn or damaged sole (even slightly) will be refused.
- Underwear: tights and brassieres cannot be returned !
- No returns sent to a relay point will be accepted and collected by our team. Returns must be made to the address indicated.
- Exchanges are not possible. If you would like a different size, you will need to reorder.
- Returns from showroom purchases cannot be processed via the website. Please contact our showroom team directly at sav@my1996.fr.
If you fail to comply with these conditions, the return will not be accepted, and our customer service department will contact you to suggest that you pay for a new return label in order to receive your parcel again.
If the delivered product has been used, damaged or is not in the same condition as when delivered, no refund will be made.
We remind you that we have 14 days after receipt of your return to process it.
REFUND POLICY :
Refunds can be made in one of the following ways:
- via the attribution of a credit note in the form of a gift card which will be generated and affiliated to your account, which you will then be able to use for your next orders on the website.
- via the payment method used when you made your purchase.
Example: If you paid for your purchase via PayPal, the refund will be made via your PayPal account.
If you paid by gift card, the refund will be credited directly to your gift card.
Once we have processed the refund of your order, a delay of 5 to 10 business days (banking delay) is necessary for the funds to appear on your bank account or gift card.
MY1996 reserves the right to make a deferred refund until the items concerned by the right of withdrawal have been recovered or until the customer provides proof of shipment of the items.
